Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. 1328 Reviews. Trust Renogy.com for all your solar power needs. 1 Star. A . Hear what 1385 buyers have to say | https://renogy.com 5 Stars. Adventurer Charge Controller. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. Page 1 of 1 Start Over Page 1 of 1. Product Videos 5. Knowledge base. Renogy is a renewable energy company that prides itself on supplying the highest quality solar products on the market today. If you have any questions regarding this product, please call us at 1 (909) 287-7111 or email support@renogy.com. 25:39 . Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. 2 Stars. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. Something is SERIOUSLY wrong at Renogy fulfillment and customer support. However, I am finding that their customer service is pretty poor. Despite the fairly decent customer service the product is quite poor in quality and poor for durability in the marine environment. The Renogy Wanderer 10A solar charge controller integrates efficient PWM charging to increase battery life and improve system performance. Hear what 1328 buyers have to say | https://renogy.com. Exclusions may apply See Details. Does Renogy offer decent customer support? Power is in our DNA. Customer service is not prompt with their response time. Customer Center; Solution home; Renogy Academy Enter your search term here... Search Renogy Academy. New support ticket . Ontario, Califorina. See more . You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. Support For technical assistance and customer questions, our team is with you the entire way. Solar panels are devices that convert light into electricity by absorbing sunlight as the source of energy. Their products are amazing and I will only be looking at Renogy for all of our off grid solar system needs. Nice equipment, poor customer service. Find helpful customer reviews and review ratings for Renogy 100 Watt 12 Volt Monocrystalline Solar Panel, Compact Design 42.2 X 19.6 X 1.38 in, High Efficiency Module PV Power for Battery Charging Boat, Caravan, RV and Any Other Off Grid Applications at Amazon.com. Home Solutions. Read honest and unbiased product reviews from our users. Jan 2018 – Present 2 years 4 months. I have read a few reviews that nicked the Renogy Solar Suitcase on some point or another, but I feel they have done a great job to get a really practical product into the consumers hands. 4 Stars. About TrustSpot; Renogy. Education 4. Best customer service. See Details. I saw all the reviews, and pictures of damaged panels due to poor packaging thus damaged during shipping. Renogy Solar Power MPPT Charge Controllers at Affordable Prices on Sale. Renogy started small and greatly appreciates all of the help and support it has received from Louisiana State University, its hardworking employees, its suppliers, and of course, its customers. Shipping was fast and customer service has been great. Shop now. There are also comments around the web … Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. I have not had an interaction with Renogy’s customer support myself. Reviewed by Tim H. Tim H. Written by a renogy.com customer. 150. We're happy to answer questions or help you with returns. 5.0 out of 5 stars Great packaging/ Fast shipping! How can we help you today? They have 1328 reviews on TrustSpot. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying your Renogy from TinyHouseEssentials. Click to play video . Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. I am extremely impressed with their performance and they arrived earlier than expected. Nada! Videos. Enter your search term here... Search New support ticket . 3.4 From 1 to 5. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket. Real customer reviews of Renogy. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. But once past that it is all good to go. Check ticket status. Basic System Set-Up. They were more than happy to answer any questions I asked. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. 3 Stars. Want to get started with solar but don't know how? Renogy Australia Customer Portal. They told me it would cost an extra $100 to ship USPS. Real customer reviews of Renogy. Renogy Solar products sold by Renogy. It doesn't take that long to upgrade a phone system. Renogy’s Learn Center also provides end-users with manuals, datasheets, and answers to frequently asked questions. You can access items ranging from Renogy's solar calculator to our video library collection. The connection cable that comes with this battery monitor is short. Customer Service Representative Renogy. Overall Ratings. FREE SHIPPING! It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. Amazon.com : Renogy 100W Solar Flexible Kit 10A Waterproof PWM Controller : Garden & Outdoor ... Click here to make a request to customer service. Average Rating: (5.0) out of 5 stars. Quality product!” -Steve Santagati. Pretty weak. THis is not like Renogy that I have dealt with. Read honest and unbiased product reviews from our users. Best customer service. Shop now. Submitted 2 or maybe 3 tickets starting on 14th and still nothing. Size : 1 Pack / 160 watt Verified Purchase. I was told it was canceled and that I would be refunded within 5 to 7 days. Renogy Solar Panels, Solar starter kit: Amazon.de: Garten Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Customer Center; Solution home; Renogy Academy; Solar Panels ; Enter your search term here... Search Solar Panel Basics Renogy UK Support Modified on: Thu, 26 Mar, 2020 at 7:14 AM. I purchased and paid for the full setup: premium kit, batteries, wiring, fuses, 2000W inverter. Renogy Solar Basics. Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. Find helpful customer reviews and review ratings for Renogy 2000W 12V Pure Sine Wave Battery Converter, ETL Listed with Built-in 5V/2.1A USB port,and AC Hardwire Port Solar Power Inverter at Amazon.com. Reviewed in the United States on March 12, 2019. I really appreciate the customer service at Renogy. It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. Previous page. Renogy has been good about replacing some of the stuff I have seen issues with. Contact Renogy Solar Canada. Our staff can be reached by phone or through our ticketing system to help with any concerns. Quality product!” -Steve Santagati. It has been 12 days... Can you hear the chirping... Chirp Chirp. To me, the instruction was not clear enough. Not impressed with Renogy’s customer response and their claims of warranty service. Andrews.s2 started a topic 3 months ago New customer, off-grid cabin. https://renogy.com Electronics. Welcome . Story Is one of innovation. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. August 20, 2019. Login Sign up. Due to Covid-19 , you may experience long wait times trying to reach a customer service … Sent two emails to customer service. Make your next outdoor activity a breeze with clean, convenient energy from a Renogy Phoenix 200 Power Station. I contacted the Renogy customer service team the same day I tried the sytem out raising this issue, after 48 hours I had still not received any kind of acknowledgement hence deducting another star for poor customer service. At least answer emails or tickets PLEASE. When I say short, I would like to install it the same place I am installing my Renogy BT1 modules and my Renogy 3000 watt inverter. Any modified products received will be returned to you at your expense. 16 people found this helpful. I am using Renogy for most of my install. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Customer Center; Solution home; Video Tips; Products ; Enter your search term here... Search Renogy Wanderer 10A PWM Charge Controller Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 2:48 PM. Join the 23 people who’ve already reviewed Renogy. Report abuse. Reno Ron. Exclusions may apply See Details. Energy and Power. Feedback Would you like to tell us about a lower price? Yes (0) No (0) Report. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. However, in doing research on Renogy across the web I found a significant number of complaints against Renogy’s support on Trustpilot and on their community forums stating that the company often does not respond to support inquiries. 345. Shipping FAQs 0. I found some great reviews of Renogy. Renogy started as a small project by students at Louisiana State University. Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. I did call customer support once because I couldn't get a setting to change on the controller. Helpful? Video Tips. This is especially true of their knock-off semi-flexible panels. 615. Due to Covid-19 , you may experience long wait times trying to reach a customer service … Larry - La Verne, CA I've received partial shipment of items paid for, where fulfillment sends one of two items invoiced and paid for. 104. BAD COMPANY, DREADFUL CUSTOMER SERVICE. | Read 21-40 Reviews out of 23 MISSION & VALUES NO PROJECT IS TOO BIG FOR US. Videos for related products. Renogy Intro to Solar. Order to ask for cancellation contacted customer service has been 12 days can! A renogy.com customer am extremely impressed with their response time page 1 of 1 maybe 3 tickets on... Students at Louisiana State University thinks it is all good to go and they arrived earlier expected. Questions or help you with returns on an off-grid 12-volt RV system started with but. Dealt with at 1 ( 909 ) 287-7111 or email support @ renogy.com interaction with ’! ; Renogy Academy Enter your search term here... search New support ticket customer and... 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