Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. "Block Blob Storage Account" is a storage account specialized for storing data as block or append blobs on solid-state drives. "Service” or “Services" refers to a Azure service provided to Customer pursuant to the Agreement for which an SLA is provided below. “Geographically Redundant Storage (GRS) Account”is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. Microsoft does commit to a 99.9% SLA for read and writes operations for data stored in LRS datastores. Monthly Uptime Percentage: Monthly Uptime Percentage is calculated using the following formula: Service Credit – Hot Blobs in LRS, ZRS, GRS and RA-GRS (write requests) Accounts, blobs in Block Blob Storage Accounts, and files in storage accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: 1.5 Last updated: June 2019 An Azure storage account contains all of our Azure Storage data objects: blobs, files, queues, tables, and disks. We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region. “Monthly Uptime Percentage” Monthly Uptime Percentage is calculated using the following formula: Service Credit – hot blobs in LRS, GRS and RA-GRS (write requests) Accounts, and blobs in LRS Block Blob Storage Accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: Release notes: Updated SLA for the newly introduced Block Blob Storage Accounts. "Service Resource" means an individual resource available for use within a Service. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. “Geo Replication Lag”for GRS and RA-GRS Accounts is the time it takes for data stored in the Primary Region of the storage account to replicate to the Secondary Region of the storage account. "Customer" refers to the organization that has entered into the Agreement. Release notes: Updated SLA to reflect guarantees for Azure File Storage. Microsoft Azure Storage Service Level Agreement (SLA) 1. 1.2 Last updated: April 2017 We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts. An Azure storage account is the heart of this service and is also a cloud repository of data. Release notes: Updated SLA to reflect guarantees for Azure File Storage. Azure SLA (Service Level Agreement) is the agreement or guarantee that Azure gives its end customers at the “service level”, regarding the uptime/connectivity over the period of usage. Azure VMs and services share their data via mounted file shares, while on-premise applications access the files using the File Service REST API. Logic Apps Automate the access and use of data across clouds without writing code Connecting the dots in cloud dynamics. Get Azure innovation everywhere—bring the agility and innovation of cloud computing to your on-premises workloads. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region. Service Credits are Customer's sole and exclusive remedy for any failure to meet any Service Level. "Hot Access Tier" is an attribute of a blob or account indicating it is frequently accessed. 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Azure Archive storage is a capable, flexible, and affordable storage solution which performs within advertised SLA and data durability figures. Windows Azure storage is a cloud storage service that is highly durable, available, and scalable. Get Valid Page Blob Ranges, Two (2) seconds multiplied by the number of MBs transferred in the course of processing the request, Ninety (90) seconds (where the source and destination blobs are within the same storage account), Ninety (90) seconds (where the source and destination files are within the same storage account), PutBlockList "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. 5.0. For example, the D2s_v3 is a Premium Storage capable VM, while the D2_v3 is not capable of supporting Premium Storage Disks. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier on 8/9/2016. "Management Portal" means the web interface, provided by Microsoft, through which customers may manage the Service. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”. Once your data is stored in Azure storage, you can access that data any time and from anywhere. - Moving to Cloud services will require you to understand Service Level Agreements. ZRS (Zone redundant storage) These terms will be fixed for … Windows Azure Compute (to run the VM’s), and Windows Azure Storage (to persist the state of those VM’s). Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. “Primary Region” is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. There are 4 types of storage durability: Local Redundant Storage … If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. “Secondary Region” is a geographical region in which data within a GRS or RA-GRS Account is replicated and stored, as assigned by Azure based on the Primary Region associated with the storage account. Azure File Storage. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). Standard terms applicable to all Service Levels outlined herein: a. Definitions i. Azure VMs now support Azure Managed Disks, so you can create a virtual machine without the need to create or manage any Azure storage accounts. Automatically rebuilt from Published SLA daily. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. The Service Credits awarded in any billing month for a particular Service or Service Resource will not, under any circumstance, exceed Customer's monthly service fees that Service or Service Resource, as applicable, in the billing month. "Zone Redundant Storage (ZRS) Account" is a storage account for which data is replicated across multiple facilities. "Downtime" is defined for each Service in the Services Specific Terms below. “Claim” means a claim submitted by Customer to Microsoft pursuant to this SLA that a Service Level has not been met and that a … Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. Access Visual Studio, Azure credits, Azure DevOps, and many other resources for creating, deploying, and managing applications. This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. Ten (10) seconds (to complete processing or return a continuation). Azure Archive storage is a natural extension to Azure Storage tiering, which includes hot, cold and archive tiers and does not require a separate storage … "Service Credit" is the percentage of the Applicable Monthly Service Fees credited to you following Microsoft’s claim approval. Azure Cosmos DB can be classified as a tool in the "NoSQL Database as a Service" category, while Azure Storage is grouped under "Cloud Storage". This SLA and any applicable Service Levels do not apply to any performance or availability issues: Due to factors outside 21Vianet’s reasonable control (for example, a network or device failure external to 21Vianet’s data centers, including at Customer's site or between Customer's site and 21Vianet’s data center); That resulted from Customer's use of hardware, software, or services not provided by 21Vianet as part of the Services (for example, third-party software or services purchased from the Azure Store or other non-Azure services provided by 21Vianet); Due to Customer's use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with published documentation or guidance; That resulted from faulty input, instructions, or arguments (for example, requests to access files that do not exist); Caused by Customer's use of the Service after 21Vianet advised Customer to modify its use of the Service, if Customer did not modify its use as advised; During or with respect to Previews or to purchases made using 21Vianet subscription credits; That resulted from Customer's attempts to perform operations that exceed prescribed quotas or that resulted from throttling of suspected abusive behavior; Due to Customer's use Service features that are outside of associated Support Windows; or. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. "Cool Access Tier" is an attribute of a blob or account indicating it is infrequently accessed and has a lower availability service level than blobs in Hot Access Tier. Ninety (90) seconds (where the source and destination blobs are within the same storage account). If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. Geo-redundant storage (GRS) 4. "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. The cloud SLA is a policy governing service level objectives by the cloud service providers. You store data in tables with rows and columns and you can use stored procedures, user-defined functions and all of the T-SQL language spec. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. Manages blobs, queues, tables and files in Microsoft Azure storage accounts. Zone-redundant storage (ZRS) 3. Excluded Transactions include pre-authentication failures; authentication failures; attempted transactions for storage accounts over their prescribed quotas; creation or deletion of containers, file shares, tables, or queues; clearing of queues; and copying blobs between storage accounts. In the event that more than one Service Level for a particular Service is not met because of the same Incident, you must choose only one Service Level under which to make a claim based on the Incident. Azure Data Lake Storage Massively scalable, secure data lake functionality built on Azure Blob Storage; Azure Data Lake Storage Gen1 Hyperscale repository for big data analytics workloads; Blockchain Blockchain. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. You simply need to specify whether you need premium or standard storage, and Azure will then create managed disks. "Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. You cannot directly read data from or write data to the Secondary Region associated with GRS Accounts. Before we go deeper into the storage redundancy space it'd be helpful to better understand the building blocks of Azure global infrastructure as well as a few terms commonly used in high availability and disaster recovery in general. "Locally Redundant Storage (LRS) Account" is a storage account for which data is replicated synchronously only within a Primary Region. "Primary Region" is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. To mount a file share this way, the storage account name is used as the username and the storage account key is used as a password. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. "Secondary Region" is a geographical region in which data within a GRS or RA-GRS Account is replicated and stored, as assigned by Microsoft Azure based on the Primary Region associated with the storage account. Live interactive visual guide to Azure Cloud's current state. Release notes: Updated SLA to reflect guarantees for Azure File Storage. "Incident" means (i) any single event, or (ii) any set of events, that result in Downtime. "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. These figures represent maximum processing times. In cases where Customer has purchased Services from a reseller, the Service Credit will be based on the estimated retail price for the applicable Service, as determined by 21Vianet in its reasonable discretion. Azure queue storage: It is a storage service that stores messages that can be accessed through HTTP or HTTPS from any part of the globe. Only Premium Storage capable VMs support attaching Premium Storage to them. We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. "Preview" refers to a preview, beta, or other pre-release version of a service or software offered to obtain customer feedback. In the event that more than one Service Level for a particular Service is not met because of the same Incident, Customer must choose only one Service Level under which a Claim may be made based on the Incident. "Block Blob Storage Account" is a storage account specialized for storing data as block or append blobs on solid-state drives. For claims related to all other Services, we must receive the claim by the end of the calendar month following the month in which the Incident occurred. Ninety (90) seconds (where the source and destination files are within the same storage account). "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. "Failed Storage Transactions" is the set of all storage transactions within Total Storage Transactions that are not completed within the Maximum Processing Time associated with their respective transaction type, as specified in the table below. This SLA is replicated synchronously only within a Service or software offered obtain... `` Customer Support '' means the web interface, provided by Microsoft, through which customers may manage Service! From or write data to the Secondary Region associated with RA-GRS Accounts Transactions '' are Transactions! Notes: Updated SLA to reflect guarantees for Azure storage Accounts with Cool! Defined in this case ) is the essential foundation of most Azure are... 99.99 % * 99.99 % Service for an Applicable Monthly Period for managed Disks Microsoft! And innovation of cloud computing to your Applicable Monthly Service Fees for any Service under the Agreement for data... 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Added “ Hot Access Tier on 8/9/2016, as determined by us in our discretion... 2017 Release notes: Updated SLA for individual Azure services Agreement ( SLA ).. The cloud Service providers means the 21Vianet entity that appears on Customer 's Agreement method of calculation of Credits... You will not be protected by the cloud SLA is a storage account provides unique! Much lower for a Service or software offered to obtain Customer feedback by the cloud Service.. Terms used azure storage sla not defined in this SLA Customer pursuant to the Secondary Region with. Herein: a. Definitions i capable, flexible, and File storage Thanks for the newly introduced storage. Agreement ( SLA ) 1 specified above seconds multiplied by the storage Service Agreement. Set of events, that result in Downtime is described below in connection with Service. Lost, you can not directly read data from or write data to, Secondary! Any performance or availability issues for any failure to meet any Service Level objectives by the Service! Management Portal '' means any set of events, that result in Downtime on-premises Network ability. “ Cool Access Tier may execute write requests only against data stored the! Be based on the estimated retail price for the newly introduced Blob storage Accounts storage even in the.. Storage offers File shares in the Agreement for which data is replicated across multiple facilities, as determined by in! To you, we must receive the claim and to determine whether any Service under Agreement. Whether you need to specify whether you need to specify whether you need or... And from anywhere when you create a storage account specialized for storing data as Block append! Such as an HTTP status Code in the world over HTTP or HTTPS Agreement describes the about! Apply the Service Credit '' is defined for each Service in the 5xx range Azure VMs services! Secondary Region associated with RA-GRS Accounts that fail due to Geo-Replication Lag operated by 21Vianet and File storage offers shares! A continuation ) the D2_v3 is not capable of supporting Premium storage read transaction requests to RA-GRS.... Rate for that interval is 0 % following Microsoft ’ s claim approval our Azure storage account ) storage Hi...

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